Q: Will there be tax applied to my order?
A: Only items shipped to the state of California are subject to sales tax.
Q: Do you offer trade pricing or volume discounts?
A: Quite possibly, please contact a sales associate to find out whether or not your needs apply for discount, (310) 271-0178.
Q: What is the lead time on my order?
A: This depends. Some items are in stock and ship immediately. Others are stocked within a US warehouse which could add another 2-4 weeks. In the case that the item is out of stock in the US please allow for 8-12 weeks in order to receive the item form Europe.
Q: Can I request expedited shipping for an additional fee?
A: This is sometimes a possibility and we are happy to accommodate whenever possible. Please contact an associate for further information, (310) 271-0178.
Q: Is assembly required?
A: There are some items in our collection that do require assembly. All hardware for assembly or installation are provided within the product packaging as well as complete assembly instructions in multiple languages. When in doubt please contact an associate, (310) 271-0178.
Q: How resistant to damage are Kartell products?
A: The majority of Kartell items are near impossible to chip or break. However, due to the nature of the material they are prone to scratch. One should take care to avoid harsh contact to the item’s surfaces.
Q: Are all Kartell items manufactured in Italy?
A: Absolutely yes. Founded in 1949, Kartell has based its company and production out of Italy from the beginning. Kartell headquarters is currently located in Milan, Italy.
Q: What is the best agent for cleaning Kartell items?
A: Kartell does produce a Cleaning Kit for its consumers that can be ordered by contacting Kartell Los Angeles. At the same time a soft cotton cloth and perhaps a little water will typically do the trick. Please do not use glass cleaner on any plastic item, it will dull the surface.
Q: Can I special order an item with any fabric or color of my choice?
A: Unfortunately no. The technological engineering behind each piece of Kartell furniture is extensive and specific. When an item goes into production the manufacturing has been thoroughly thought through leaving little to no room for variation.
Q: Can I request physical color samples of any particular product?
A: Do not fret; the colors given on the site either represented by the images or color swatches provided are as close as possible to the actual shade of the item.
Q: What are the maximum voltage and/or wattage for lighting items?
A: Each Kartell lamp has a tension voltage of 120. However, wattage does vary from lamp to lamp. Please check the item before installing any light bulbs that are not specifically provided by Kartell.
Q: What is your return policy?
A: Please refer to our Terms and Conditions.
If you have any further questions please contact an associate at the showroom.
Kartell Los Angeles
Kartell collects and uses your personal information to provide superior customer service, to make our products and services accessible, and to make a wider range of merchandise available to you.
We collect information about you in a few ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or register on-line for an instant purchase.
Kartell safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
KartellStoreLA.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from KartellStoreLA.com, you must use an SSL-enabled browser. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
When you browse www.KartellStoreLA.com, you are able to do so anonymously. Generally, we don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
Kartell does not knowingly solicit personal information from children or send them requests for personal information.
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. KartellStoreLA.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use KartellStoreLA.com only with involvement of a parent or guardian. KartellStoreLA.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Kartell is located in Los Angeles, California. Any purchase shipped to California is subject to state sales tax. Tax is not charged for out of state purchases.
Merchandise purchased from KartellStoreLA.com may be returned for store credit or exchange only within 7 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by calling (888) 405-4899. Returns received and not pre-authorized will be subject to 20% restocking fee. Non-stock items, special orders, lighting and polycarbonate items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer’s expense, to: Kartell Los Angeles 313 N. Robertson Blvd. Los Angeles CA 90048. Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 7 days of delivery… Please inspect your items immediately upon delivery… Claims received after 7 days of delivery will not and cannot be processed.
Orders canceled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred.
You agree to indemnify and hold harmless Kartell and KartellStoreLA.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.
Kartell Los Angeles
313 N. Robertson Blvd.
Los Angeles, CA 90048